> ## Documentation Index
> Fetch the complete documentation index at: https://docs.raum.am/llms.txt
> Use this file to discover all available pages before exploring further.

RAUM AI is an AI-powered support automation platform built natively for Zendesk. Every ticket runs through a four-step pipeline — Understand, Plan, Act, Reply — so RAUM can research the answer, fetch live data from your connected tools, and resolve tickets automatically. Run it as a Copilot that drafts replies for your team, as a fully autonomous Agent that closes tickets in the background, or both at the same time.

<CardGroup cols={2}>
  <Card title="Quick Start" icon="rocket" horizontal href="/quickstart">
    Create your account, connect your AI key, and start resolving tickets in under 15 minutes.
  </Card>

  <Card title="Install on Zendesk" icon="puzzle-piece" horizontal href="/install-zendesk-app">
    Install the RAUM AI app from the Zendesk Marketplace in under 5 minutes.
  </Card>
</CardGroup>

## Get started in three steps

<Steps>
  <Step title="Create your account">
    Sign up at raum.am/onboarding. Choose your plan, connect your AI provider key (OpenAI, Anthropic, Gemini, or others), and set up your Zendesk connection.
  </Step>

  <Step title="Install the Zendesk app">
    Install the RAUM AI app from the Zendesk Marketplace. The app adds an AI panel to every ticket editor and sidebar — no code required.
  </Step>

  <Step title="Configure and go live">
    Add your first procedure or guideline to teach RAUM your policies. Enable Copilot Mode for agent-assisted replies, or turn on Agent Mode to let RAUM close tickets automatically.
  </Step>
</Steps>

## Two modes, one platform

<CardGroup cols={2}>
  <Card title="Copilot Mode" icon="sparkles" horizontal href="/copilot-mode">
    RAUM AI drafts complete, context-aware replies inside the Zendesk composer. Your agents review, edit, and send — with full control over every response.
  </Card>

  <Card title="Agent Mode" icon="robot" horizontal href="/agent-mode">
    RAUM AI closes tickets end-to-end in the background. Your team only sees the tickets that genuinely need a human.
  </Card>
</CardGroup>

## Explore by topic

<CardGroup cols={2}>
  <Card title="Configuration" icon="sliders" horizontal href="/configuration/ai-provider">
    Set up your AI provider, Zendesk connection, procedures, guidelines, and integrations.
  </Card>

  <Card title="Analytics" icon="chart-bar" horizontal href="/analytics/dashboard">
    Track resolution rates, cost per ticket, CSAT scores, and knowledge gaps.
  </Card>

  <Card title="Security" icon="shield-halved" horizontal href="/security/overview">
    PII redaction, AES-256-GCM encryption, full audit trails, and data isolation.
  </Card>

  <Card title="Webhooks" icon="webhook" horizontal href="/api-reference/webhooks/overview">
    Configure Zendesk webhooks to trigger autonomous ticket processing.
  </Card>
</CardGroup>