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RAUM AI lives inside Zendesk and resolves support tickets automatically. Instead of firing a single AI prompt and hoping for the best, RAUM runs every ticket through four steps — Understand, Plan, Act, Reply — so it can research the answer, fetch live data from your connected tools, and write a response that follows your exact policies and brand voice. Install it from the Zendesk Marketplace in under 15 minutes, connect your own AI provider key, and start automating repetitive tickets the same day.

Quick Start

Set up your account, connect your AI key, and resolve your first ticket in under 15 minutes.

Install on Zendesk

Install the RAUM AI app from the Zendesk Marketplace and configure it for your team.

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Two ways to use RAUM AI

Copilot Mode keeps your agents in control. RAUM drafts a complete, context-aware reply inside the Zendesk ticket composer. Your agent reviews, edits, and sends. Copilot usage is unlimited on every plan. Agent Mode runs fully in the background. When a ticket arrives, RAUM’s pipeline executes automatically — it looks up order data, checks your policies, and closes the ticket without any human involvement. Your team only sees the tickets that genuinely need attention. Agent Mode is metered by the number of automatic resolutions per month. You can run both modes simultaneously, using Agent Mode for well-understood ticket types and Copilot Mode for everything else.

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Bring your own AI key

RAUM connects directly to your AI provider account — OpenAI, Anthropic, Google Gemini, Azure OpenAI, and many others. You pay your provider at cost. RAUM never marks up what you spend on AI, and your customer data goes directly to the provider you choose.

Copilot Mode

AI drafts replies for agent review — unlimited usage on all plans.

Agent Mode

Fully autonomous ticket resolution in the background.

Configuration

Set up your AI provider, procedures, guidelines, and tool integrations.

Security

PII redaction, AES-256-GCM encryption, and full audit trails.