Skip to main content
RAUM AI is an AI-powered support automation platform built natively for Zendesk. Every ticket runs through a four-step pipeline — Understand, Plan, Act, Reply — so RAUM can research the answer, fetch live data from your connected tools, and resolve tickets automatically. Run it as a Copilot that drafts replies for your team, as a fully autonomous Agent that closes tickets in the background, or both at the same time.

Quick Start

Create your account, connect your AI key, and start resolving tickets in under 15 minutes.

Install on Zendesk

Install the RAUM AI app from the Zendesk Marketplace in under 5 minutes.

​
Get started in three steps

1

Create your account

Sign up at raum.am/onboarding. Choose your plan, connect your AI provider key (OpenAI, Anthropic, Gemini, or others), and set up your Zendesk connection.
2

Install the Zendesk app

Install the RAUM AI app from the Zendesk Marketplace. The app adds an AI panel to every ticket editor and sidebar — no code required.
3

Configure and go live

Add your first procedure or guideline to teach RAUM your policies. Enable Copilot Mode for agent-assisted replies, or turn on Agent Mode to let RAUM close tickets automatically.

​
Two modes, one platform

Copilot Mode

RAUM AI drafts complete, context-aware replies inside the Zendesk composer. Your agents review, edit, and send — with full control over every response.

Agent Mode

RAUM AI closes tickets end-to-end in the background. Your team only sees the tickets that genuinely need a human.

​
Explore by topic

Configuration

Set up your AI provider, Zendesk connection, procedures, guidelines, and integrations.

Analytics

Track resolution rates, cost per ticket, CSAT scores, and knowledge gaps.

Security

PII redaction, AES-256-GCM encryption, full audit trails, and data isolation.

Webhooks

Configure Zendesk webhooks to trigger autonomous ticket processing.