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The RAUM AI toolbar includes two writing assistance tools to help agents polish their replies before sending.

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Grammar Check

Fixes grammar and spelling in the current composer text without changing your meaning, tone, or formatting. Handles up to 5,000 characters. When to use it: After writing a quick reply that might have typos or grammatical errors.
1

Write your reply

Type your response in the Zendesk reply composer.
2

Click Grammar Check

Click Grammar Check in the RAUM AI toolbar. The text is corrected in place.
3

Review and send

Check the corrected text and send when ready.

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Rewrite

Rewrites the current composer text while keeping the same meaning. Useful for turning a rough or informal draft into a polished reply. When to use it: When you have the right answer but want the wording to sound more professional or on-brand.
1

Write a rough draft

Type your response — don’t worry about phrasing.
2

Click Rewrite

Click Rewrite in the RAUM AI toolbar. The text is rewritten in place.
3

Review and send

Read the rewritten version, make any final edits, and send.

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Chat mode equivalents

In chat and messaging tickets, these features appear as:
ButtonWhat it does
FixFixes grammar and spelling (equivalent to Grammar Check)
FriendlyRewrites the text to sound warmer and more conversational
ExpandExpands a short note into a more complete reply