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Use Rewrite when the Zendesk composer already contains a draft and you want RAUM to rewrite it while preserving the intended meaning. Rewrite is available in both Email Mode and Chat Mode.

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Rewrite in Email Mode

1

Prepare a draft

Type, paste, or generate the response you want to improve.
2

Click Rewrite

RAUM sends the live composer text through the rewrite path using the current ticket context and applicable response policy.
3

Review the replacement

The rewritten result replaces the current composer text. Review it before sending.
Rewrite is disabled when the composer is empty.

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Rewrite versus Edit

Use Rewrite for a general rewording pass. Use Edit when you want to give RAUM a precise instruction such as:
  • shorten this to three sentences;
  • put the resolution first;
  • remove the second paragraph;
  • make the explanation more direct; or
  • add a reminder about the customer’s next step.
Action and Edit →

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Chat Mode transformations

Chat Mode adds several specialized transformations: All four require existing composer text. These lightweight transformations use the realtime chat path rather than the full Email Mode Generate flow.

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Caching

Email-mode rewrite operations can use a cached result where configured. If the app asks for a freshness decision, choose Use cached or Regenerate.

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No separate Grammar Check button

The current Email Mode toolbar does not include a standalone Grammar Check button. For email drafts, use Rewrite or Edit depending on how specific the change should be. For realtime Chat Mode drafts, use Fix when you only want grammar/spelling correction.

Action and Edit

Give RAUM a specific ticket-aware instruction.

Chat Mode

Use Fix, Friendly, Expand, and Rewrite in realtime conversations.