The Translate button translates the current text in your reply composer into a target language. It works in both email and chat/messaging tickets.
How to use it
Write or generate a reply
Type your reply in the composer, or use Generate to get an AI draft first.
Click Translate
Click the Translate button in the RAUM AI toolbar.
Select a language
Choose the target language from the selector. Languages are listed by their native names (e.g. Español, Français, Deutsch).
Review the result
The original text is preserved above a separator, and the translation is appended below. Edit as needed before sending.
Supported languages
Translate supports 20+ languages including English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, Chinese (Simplified), Chinese (Traditional), Russian, Arabic, Hindi, Dutch, Polish, Turkish, Swedish, Danish, Finnish, and Norwegian.
Auto-detect
If the customer wrote in a language other than English, RAUM AI can automatically detect their language and translate your reply into it. This is configured by your admin in the AI settings.
Translate is available in both email mode and chat/messaging mode. In chat mode, it appears as a Translate button alongside the other short-form tools.